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DC 9915 · 38 CFR 4.150

Maxilla, Loss of Half or Less C&P Exam Prep

To document the nature, extent, and functional impact of maxillary bone loss for VA disability rating purposes under DC 9915, including the precise percentage of maxilla lost and whether the defect is replaceable by prosthesis.

Format:
Interview + Physical
Typical duration:
20-30 minutes
DBQ form:
oral-and-dental (oral-and-dental)
Examiner:
Dentist or Oral Surgeon

What the examiner evaluates

  • Percentage of maxilla lost (less than 25% vs. 25-50%)
  • Whether the loss is replaceable by a suitable prosthesis
  • Current prosthetic status and adequacy of fit
  • Functional impairment including chewing, speaking, swallowing, and breathing
  • Presence of associated conditions such as oronasal fistula, sinus involvement, or soft tissue defects
  • History and cause of maxillary loss (trauma, osteomyelitis, osteonecrosis, tumor resection, etc.)
  • Review of diagnostic imaging (CT scan, panoramic X-ray, MRI) confirming extent of bone loss
  • Secondary conditions related to maxillary loss (e.g., dental loss, lip injuries, soft tissue injury)
  • Treatment history including surgery, radiation, chemotherapy, and therapeutic procedures
  • Residuals or complications of treatment

Exam typically conducted in a dental clinic setting. Examiner will perform an oral examination and review all available records. Bring any existing prosthetic devices (obturators, dentures, implant-supported prostheses) to the exam. If the exam is conducted via telehealth, note that an in-person physical examination is strongly preferred for this condition due to the need for direct oral assessment. You have the right to request an in-person exam.

Measurements and tests

Extent of Maxillary Bone Loss Assessment

What it measures: The percentage of the maxilla (upper jaw bone) that has been lost, expressed as less than 25% or between 25-50% of the total maxillary structure, as this directly determines which rating tier applies under DC 9915.

What to expect: The examiner will visually inspect the oral cavity and palate, palpate the remaining maxillary structure, and review diagnostic imaging (panoramic X-ray, CT scan, or MRI) to estimate the proportion of maxillary bone that is absent. The examiner may use rulers or calibrated instruments to assess the dimensions of the defect.

Critical thresholds

  • Loss of less than 25% of the maxilla, not replaceable by prosthesis 20% rating under DC 9915
  • Loss of less than 25% of the maxilla, replaceable by prosthesis 0% rating under DC 9915
  • Loss of 25-50% of the maxilla, not replaceable by prosthesis 40% rating under DC 9915
  • Loss of 25-50% of the maxilla, replaceable by prosthesis 30% rating under DC 9915
  • Loss of more than 50% of the maxilla (switches to DC 9914) 50% if replaceable by prosthesis; 100% if not replaceable - rated under DC 9914 instead

Tips

  • Bring all imaging reports (CT scans, MRIs, panoramic X-rays) from your treating surgeon to the exam.
  • Ask your oral surgeon or maxillofacial surgeon to document the exact dimensions or percentage of maxillary tissue removed in operative reports.
  • If you have an obturator or prosthesis, bring it to the exam so the examiner can assess whether it adequately restores function.
  • If your prosthesis does NOT adequately restore function (poor fit, frequent displacement, inability to eat normally), clearly tell the examiner this - the 'not replaceable by prosthesis' distinction is critical to the rating.
  • If you do not have a prosthesis, explain why (e.g., defect is too large for successful prosthetic fitting, medical contraindications, financial barriers, ongoing healing).

Pain considerations: Document any pain associated with the defect site, including pain during chewing, pressure from prosthetic devices, or pain related to adjacent sinus involvement. Describe pain on your worst days, including frequency, severity on a 0-10 scale, and what triggers or worsens it.

Prosthesis Adequacy and Replacability Assessment

What it measures: Whether the maxillary defect can be adequately replaced by a prosthetic device (obturator, palatal prosthesis, implant-supported restoration) that restores form and function to a functional level.

What to expect: The examiner will assess whether a prosthesis is currently in use, whether it fits properly, whether it restores speech, chewing, and swallowing to a functional level, and whether the anatomy of the defect is amenable to prosthetic rehabilitation. The examiner may ask you to demonstrate chewing or speaking with and without the prosthesis.

Critical thresholds

  • Prosthesis adequately restores function Lower rating tier (0% for <25% loss; 30% for 25-50% loss)
  • Prosthesis does not adequately restore function or defect is not prosthetically replaceable Higher rating tier (20% for <25% loss; 40% for 25-50% loss)

Tips

  • If your prosthesis causes pain, falls out frequently, makes eating difficult, or does not seal the oronasal communication, document and verbalize these limitations clearly.
  • Keep a log of days when you cannot wear the prosthesis due to discomfort or poor fit.
  • If your oral surgeon or prosthodontist has noted in records that full prosthetic rehabilitation is not achievable, bring those records to the exam.
  • Do not assume a 'replacement by prosthesis' means full functional restoration - accurately describe what the prosthesis does and does not allow you to do.

Pain considerations: Note any pressure sores, mucosal irritation, or pain caused by prosthesis use. Describe how long you can comfortably wear the device and whether you must remove it during meals, sleep, or prolonged use.

Diagnostic Imaging Review (Panoramic X-Ray, CT Scan, MRI)

What it measures: Radiographic confirmation of the extent of maxillary bone loss, involvement of adjacent structures (nasal floor, orbital floor, zygoma, palate), and any residual pathology or bony changes.

What to expect: The examiner will review existing imaging if available. New imaging may be ordered if current studies are unavailable or outdated. CT scan is the gold standard for assessing three-dimensional bone loss.

Critical thresholds

  • Imaging confirms 25-50% maxillary loss Supports DC 9915 at the higher rating tier (30% or 40%)
  • Imaging confirms less than 25% maxillary loss Supports DC 9915 at the lower rating tier (0% or 20%)

Tips

  • Bring CD-ROMs or printed imaging reports from all relevant CT scans, MRIs, and panoramic X-rays taken since the injury or surgery.
  • Ask your treating oral surgeon to provide a written summary of operative findings that quantifies the extent of maxillary resection.
  • If imaging has not been done recently, request updated imaging prior to the C&P exam if possible.

Pain considerations: Imaging does not capture pain directly; supplement imaging data with verbal and written descriptions of pain and functional limitations.

Rating criteria by percentage

0%

Loss of less than 25% of the maxilla where the defect is replaceable by a suitable prosthesis that adequately restores chewing, speech, and structural form.

Key symptoms

  • Minor maxillary defect successfully restored by prosthesis
  • Adequate chewing and speech function with prosthesis in place
  • No significant functional impairment from residual defect

From 38 CFR: Loss of less than 25 percent: Replaceable by prosthesis - 0 (38 CFR - 4.150, DC 9915)

20%

Loss of less than 25% of the maxilla where the defect is NOT replaceable by a suitable prosthesis, resulting in residual functional impairment that cannot be corrected prosthetically.

Key symptoms

  • Small but unrestorable maxillary defect
  • Inability to retain a functional prosthesis
  • Residual difficulty with chewing, speech, or nasal communication
  • Ongoing pain or discomfort at the defect site

From 38 CFR: Loss of less than 25 percent: Not replaceable by prosthesis - 20 (38 CFR - 4.150, DC 9915)

30%

Loss of 25-50% of the maxilla where the defect is replaceable by a suitable prosthesis, though significant structural and potentially functional impairment remains.

Key symptoms

  • Substantial maxillary defect constituting 25-50% of the maxilla
  • Prosthesis present and provides some functional restoration
  • Partial restoration of chewing and speech
  • May have associated dental loss, sinus involvement, or soft tissue changes

From 38 CFR: Loss of 25 to 50 percent: Replaceable by prosthesis - 30 (38 CFR - 4.150, DC 9915)

40%

Loss of 25-50% of the maxilla where the defect is NOT replaceable by a suitable prosthesis, resulting in significant and uncorrectable functional impairment.

Key symptoms

  • Large maxillary defect constituting 25-50% of the total maxilla
  • Unable to retain or benefit from prosthesis due to defect size, location, or anatomy
  • Significant impairment of chewing, speech, swallowing, or nasal breathing
  • Oronasal or oroantral fistula
  • Chronic pain, crusting, drainage, or infection at defect site
  • Social and occupational limitations due to facial disfigurement or functional loss

From 38 CFR: Loss of 25 to 50 percent: Not replaceable by prosthesis - 40 (38 CFR - 4.150, DC 9915)

Describing your symptoms accurately

Eating and Chewing Difficulty

How to describe it: Describe specifically which foods you cannot eat, how long meals take compared to before your injury, whether food or liquid escapes through the defect into your nasal cavity, and how often you experience choking or coughing while eating. Quantify the dietary restrictions (e.g., 'I can only eat soft foods, I cannot eat anything that requires biting or chewing hard textures').

Example: On my worst days, I cannot complete a meal without food passing into my nasal cavity, which causes choking and significant pain. I am limited to pureed foods and liquids and must eat in very small bites over 45 minutes to an hour. I have lost significant weight because eating is so difficult and painful.

Examiner listens for: The examiner is documenting whether chewing and swallowing are functionally impaired beyond what a prosthesis can correct, and whether dietary restrictions affect nutrition and daily functioning.

Avoid: Do not say 'I manage okay' or 'I get by.' Instead, accurately describe the full scope of dietary limitations and the effort required for each meal. Mention if you have avoided social eating situations due to embarrassment or difficulty.

Speech and Communication Impairment

How to describe it: Describe whether people frequently ask you to repeat yourself, whether you have a hypernasal quality to your speech, whether certain sounds or words are particularly difficult to produce, and whether speech impairment affects your ability to work or communicate in daily life.

Example: On my worst days, my speech is so hypernasal and difficult to understand that I avoid phone calls and in-person conversations. My family and coworkers frequently cannot understand me, and I have had to switch to text-based communication for many interactions.

Examiner listens for: The examiner is assessing velopharyngeal insufficiency, hypernasality, and articulatory imprecision caused by the palatal and maxillary defect, and whether the prosthesis (if present) corrects these deficits.

Avoid: Do not minimize speech changes. If you received speech therapy, mention it. If you stopped speech therapy because it did not help, say so. The examiner needs to understand the chronic, daily impact on communication.

Prosthesis Fit and Function

How to describe it: Describe precisely how long you can wear the prosthesis each day, what causes you to remove it, whether it stays in place during eating and speaking, whether it causes sores or pain, and whether wearing it actually restores your function to a near-normal level.

Example: On my worst days, I cannot tolerate wearing the prosthesis for more than a few hours due to pressure sores and pain on the remaining bone margins. Even when wearing it, food still escapes into my sinuses, and speech remains impaired. I must sleep without it and cannot eat a full meal even with it in place.

Examiner listens for: The examiner is making the critical determination of whether the defect is 'replaceable by prosthesis' - meaning the prosthesis must provide adequate functional restoration, not merely exist. If function is not adequately restored, the examiner should document the defect as 'not replaceable by prosthesis' for rating purposes.

Avoid: Do not say the prosthesis 'works fine' if it only partially restores function. Be specific about what remains impaired even with the prosthesis in place. The prosthesis replacing the bone does not automatically mean it replaces the function.

Nasal and Sinus Complications

How to describe it: Describe any oronasal communication (passage between mouth and nose), chronic sinusitis, nasal drainage into the mouth, difficulty breathing through the nose, recurrent sinus infections, and crusting or debris accumulation in the defect.

Example: On my worst days, I have constant nasal drainage pooling in the defect area, I cannot breathe through my nose at all on the affected side, and I have recurrent sinus infections requiring antibiotics at least four times a year. The crusting and odor from the defect is socially isolating.

Examiner listens for: The examiner is documenting secondary complications that affect quality of life and functional status beyond chewing and speech, which may support a higher rating or secondary service-connected conditions.

Avoid: Do not omit sinus or nasal symptoms. Veterans sometimes focus only on chewing and speech but sinus complications from maxillary loss are significant and relevant to the overall disability picture.

Pain and Discomfort at the Defect Site

How to describe it: Describe the location, character (sharp, aching, burning, pressure), severity (0-10 scale), frequency, duration, and triggers of pain. Note whether pain is present at rest or only with activity, and how it affects sleep, eating, and daily activities.

Example: On my worst days, I have constant throbbing pain across the entire left mid-face rated 8/10, which prevents me from eating, concentrating, or sleeping. Any pressure or touch to the area causes sharp pain. I take prescription pain medication but it only partially controls the pain.

Examiner listens for: The examiner is documenting pain as a component of overall functional impairment, which supports findings that the condition is not adequately controlled by prosthesis and contributes to work and daily life limitations.

Avoid: Do not say you have 'some discomfort' when you mean significant daily pain. Accurately report your worst days - the VA's M21-1 guidance specifies that disability is assessed considering the full range of symptoms, including worst-day presentations.

Psychological and Social Impact

How to describe it: Describe how the facial disfigurement, speech changes, and functional limitations affect your social interactions, employment, and mental health. Note if you have withdrawn from social activities, changed careers, or sought mental health treatment.

Example: On my worst days, I refuse to leave the house because of embarrassment about my appearance and the difficulty others have understanding my speech. I have withdrawn from family gatherings and lost my previous job in customer service because I could not communicate effectively.

Examiner listens for: While the rating for DC 9915 is structural/functional, the examiner documents functional impact comprehensively, and psychological impact supports secondary claims for conditions like depression or PTSD secondary to maxillary loss.

Avoid: Do not omit the emotional and social toll of this condition. This information may support secondary claims and helps the examiner fully understand the disability's impact on your life.

Common mistakes to avoid

Saying the prosthesis 'works fine' when it only partially restores function

Why: The key rating distinction in DC 9915 is whether the loss is 'replaceable by prosthesis.' If you minimize prosthesis failures, the examiner may document the defect as prosthetically replaceable, resulting in a significantly lower rating (0% vs. 20% or 30% vs. 40%).

Do this instead: Accurately and specifically describe what the prosthesis does NOT do - foods you still cannot eat, speech that is still impaired, sores it causes, how long you can wear it, and when you must remove it. Be honest about the limitations that persist even with the prosthesis.

Impact: Can mean the difference between 0% and 20%, or 30% and 40%

Failing to bring the prosthesis to the exam

Why: Without seeing the prosthesis, the examiner cannot assess fit, adequacy, and functional restoration. A missing prosthesis may result in an incomplete examination or inaccurate assessment of prosthetic replaceability.

Do this instead: Always bring your obturator, palatal prosthesis, or any dental prosthesis related to the maxillary defect to the C&P exam. Bring it both in and out of your mouth so the examiner can assess both conditions.

Impact: All rating levels

Describing only current good days, not worst-day symptoms

Why: VA rating guidance (M21-1) requires evaluation of disability across the full spectrum of symptoms. Describing only your average or best days understates your disability and leads to an underrated claim.

Do this instead: When asked how you are doing, describe your symptoms on your worst days and explain how frequently those worst days occur. You can note that today may be a better day while still accurately communicating the full range of your condition.

Impact: All rating levels

Not mentioning secondary complications such as sinus disease, oronasal fistula, or dental loss

Why: Maxillary loss frequently causes associated conditions that are separately ratable or relevant to the overall functional assessment. Omitting them results in an incomplete record and potentially missed secondary claims.

Do this instead: Proactively mention all associated conditions: chronic sinusitis, oronasal fistula, loss of teeth associated with the maxillary bone loss (potentially ratable under DC 9913), soft tissue injuries, or lip involvement. Ask the examiner to document all relevant findings.

Impact: All rating levels; secondary conditions may generate additional ratings

Not bringing operative reports or surgical notes documenting the extent of resection

Why: The examiner must determine the percentage of maxilla lost. Without objective surgical documentation, the examiner relies solely on clinical examination, which may underestimate the true extent of bone loss especially in healed cases.

Do this instead: Obtain and bring all operative reports, pathology reports, and surgical notes from maxillary surgery. Ask your surgeon to write a letter specifying the percentage or dimensions of maxillary tissue removed if the records are ambiguous.

Impact: Can mean the difference between the <25% tier and the 25-50% tier

Assuming the examiner will ask about all relevant symptoms

Why: C&P examiners are often time-constrained. They may not ask detailed questions about speech, sinus complications, prosthesis failures, or social impact unless prompted.

Do this instead: Prepare a written symptom summary covering all six symptom categories above and hand it to the examiner at the start of the exam. Proactively mention any symptom category the examiner has not yet addressed before the exam concludes.

Impact: All rating levels

Prep checklist

  • critical

    Gather all surgical and operative reports

    Obtain copies of all operative reports, pathology reports, and discharge summaries from maxillary surgery. These should specify the extent and location of maxillary bone removed. If the percentage of bone loss is not stated explicitly, ask your oral and maxillofacial surgeon or prosthodontist to write a supporting letter.

    before exam

  • critical

    Gather all diagnostic imaging (CT scans, panoramic X-rays, MRIs)

    Request copies of all relevant imaging on CD-ROM or printed reports. CT scans are the most informative for three-dimensional assessment of bone loss extent. Bring the most recent studies as well as any taken at the time of surgery or injury.

    before exam

  • critical

    Prepare a written symptom summary

    Write a one-to-two page summary covering: (1) extent of maxillary loss and cause; (2) prosthesis status and functional limitations; (3) chewing and eating restrictions; (4) speech impairment; (5) sinus and nasal complications; (6) pain description including worst-day severity; (7) social and occupational impact. Hand this to the examiner at the start of the exam.

    before exam

  • recommended

    Compile all treatment records

    Gather records of all treatments received for maxillary loss including surgery dates, radiation therapy, chemotherapy, speech therapy, prosthetic fittings, and any other therapeutic procedures. Note dates and providers.

    before exam

  • critical

    Request a private records review

    Ensure that all private treatment records (non-VA providers) have been submitted to your VA claims file prior to the exam. The examiner is required to review all evidence in the file. Submit records via your VSO, online through VA.gov, or by certified mail well before the exam date.

    before exam

  • recommended

    Check your state's recording consent laws

    Most states allow veterans to record their C&P exam with a personal recording device. Verify your state's recording consent requirements. If recording is permitted, bring a smartphone or recorder and inform the examiner at the start of the exam. Recording creates an objective record of what was asked and said.

    before exam

  • critical

    Write down worst-day examples for each symptom category

    Per M21-1 guidance, disability is assessed considering the full range of symptoms including worst-day presentations. Write specific examples of your worst days for eating, speech, pain, and nasal/sinus symptoms so you can recall and articulate them accurately under exam pressure.

    before exam

  • critical

    Bring your prosthesis to the exam

    Bring any obturator, palatal prosthesis, partial denture, or full denture related to the maxillary defect. The examiner needs to physically assess the prosthesis to determine adequacy and whether it constitutes a functional replacement for the lost tissue.

    day of

  • recommended

    Do not overcorrect or over-prepare your appearance

    Present to the exam as you typically appear day-to-day. Do not use your best-fitting prosthesis if it is not representative of your daily experience. If your everyday prosthesis fits poorly, wear the everyday one so the examiner can accurately assess your typical functional status.

    day of

  • recommended

    Arrive early and bring a support person if needed

    Arrive 15 minutes early with all documents organized. A VSO representative, accredited claims agent, attorney, or trusted support person may accompany you to the exam. They can observe but typically may not speak during the examination.

    day of

  • recommended

    Bring a complete list of current medications

    Include all medications taken for pain management, infection prevention, sinus conditions, or other issues related to maxillary loss. Include dosage and frequency.

    day of

  • critical

    Accurately describe prosthesis failures and limitations

    When asked about your prosthesis, provide a detailed and honest account of what it does not do: how long you can wear it, what foods you still cannot eat, whether speech is still impaired, and whether it causes pain or sores. This is the single most important functional determination in DC 9915 rating.

    during exam

  • critical

    Describe your worst-day symptoms, not just your average

    When the examiner asks how you are doing, describe your worst-day experience and the frequency of worst days. You can acknowledge that today may be relatively better while explaining that your condition varies significantly.

    during exam

  • recommended

    Mention all secondary complications proactively

    If the examiner has not asked about sinus disease, oronasal fistula, dental loss associated with the maxillary bone loss, lip involvement, or soft tissue injuries, proactively mention these before the exam ends. These may support secondary service-connected claims.

    during exam

  • recommended

    Ask the examiner to document all conditions observed

    If the examiner examines an area or makes an observation, politely ask them to document it in the DBQ. You can say: 'I want to make sure everything you observed today is captured in the record.'

    during exam

  • recommended

    Request a copy of the DBQ

    You have the right to request a copy of the completed DBQ. Submit a FOIA or Privacy Act request to obtain a copy after it is submitted. Review it for accuracy and completeness.

    after exam

  • recommended

    File a buddy statement or lay statement

    Ask a family member, caregiver, or close friend to submit a VA Form 21-10210 (Lay/Witness Statement) describing how they have observed the condition affecting your daily life - eating, speech, social withdrawal, pain. Lay statements supplement the clinical record.

    after exam

  • critical

    Consult your VSO or accredited claims agent promptly if the exam was inadequate

    If the examiner spent only a few minutes with you, did not review your records, did not examine the defect directly, or refused to document symptoms you described, contact your VSO immediately. You may have grounds to request a new examination under 38 CFR 3.159.

    after exam

  • optional

    Consider requesting a nexus opinion from a private provider

    If you believe the C&P examiner's opinion does not accurately reflect your condition or the extent of your maxillary loss, you may obtain an independent medical opinion (IMO) or nexus letter from a qualified oral and maxillofacial surgeon or prosthodontist to submit with a supplemental claim.

    after exam

Your rights during a C&P exam

  • You have the right to an in-person C&P examination for this condition. If offered a telehealth or records-only review, you may request an in-person exam, which is strongly preferable for physical assessment of maxillary bone loss and prosthesis adequacy.
  • You have the right to bring a VSO representative, accredited claims agent, attorney, or support person to the exam. They may observe but typically may not speak during the examination.
  • In most states, you have the right to audio-record your C&P examination. Check your state's consent laws before recording and inform the examiner at the start of the appointment.
  • You have the right to request a copy of the completed DBQ through a FOIA or Privacy Act request after it is submitted to VA.
  • You have the right to challenge an inadequate examination. If the DBQ is incomplete, the examiner did not review your records, did not examine you in person when required, or the opinion is not supported by adequate rationale, you may request a new examination.
  • You have the right to submit a Notice of Disagreement (NOD) if you disagree with the rating decision, and to request a Higher Level Review, Supplemental Claim, or appeal to the Board of Veterans' Appeals.
  • You have the right to submit an independent medical opinion (IMO) or nexus letter from a private oral surgeon or prosthodontist as evidence in your claim.
  • You have the right to have all submitted evidence, including private records and lay statements, reviewed prior to a rating decision. Ensure all records are submitted before the exam if possible.
  • Under the PACT Act, veterans with certain conditions related to toxic exposures may have presumptive service connection that could affect the etiology of maxillary conditions such as osteonecrosis - consult your VSO about whether presumptive provisions may apply to your case.
  • You have the right to be treated with dignity and respect during the examination. If you feel the examiner was dismissive, failed to listen to your reported symptoms, or conducted an inadequate examination, document your concerns and report them to your VSO or the VA's Patient Advocate.

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This guide covers what to expect for any veteran with this condition. If you have already uploaded your medical records, sign in to generate a packet that maps your specific symptoms to the DBQ fields your examiner will fill out.

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This C&P exam preparation guide is for educational purposes only and does not constitute legal, medical, or claims advice. Always consult with a qualified Veterans Service Organization (VSO) representative or VA-accredited attorney for guidance specific to your claim. Never exaggerate, minimize, or fabricate symptoms during a C&P examination.